SILICONE PRODUCTS FAQ

IN ALL PROBABILITY – YES. OUR SILICONE WEARABLES ARE “ONE-SIZE-FITS-MOST” AND DO, IN FACT, FIT MOST PEOPLE. THERE HAVE BEEN RARE INSTANCES WHEN A CUSTOMER WAS SIMPLY TOO BIG. ALL SILICONE WEARABLES LABELED “MALE FIT” WILL ACCOMMODATE MOST AVERAGE MALE BODY TYPES. ALL SILICONE WEARABLES LABELED “FEMALE FIT” WILL ACCOMMODATE MOST AVERAGE FEMALE BODY TYPES. ALTHOUGH SILICONE IS A VERY STRETCHY MATERIAL AND WILL ACCOMMODATE MOST AVERAGE BODY TYPES, SHOULD YOU HAVE ANY QUESTIONS REGARDING YOUR SIZE AND FIT, PLEASE FEEL FREE TO CONTACT US AT ANY TIME

THIS OF COURSE DEPENDS ON HOW MUCH YOU USE THEM AND HOW. OBVIOUSLY, CUSTOMERS WHO PRACTICE EXTREME SPORTS, SUCH AS MOTORCROSS OR SKATEBOARDING, TEND TO PUT MORE WEAR AND TEAR ON THEIR SILICONE GARMENTS, THAN DO CUSTOMERS ATTENDING PERIODIC SOCIAL EVENTS AND GATHERINGS. HOWEVER, UNDER NORMAL CONDITIONS, THE MOST ACCURATE ANSWER IS ‘SEVERAL YEARS.’ SILICONE RUBBER HAS BEEN RATED FOR CHEMICAL AND PHYSICAL STABILITY FOR WELL OVER 20 YEARS WITHOUT DRY-ROT, DISCOLORATION, OR LOSS OF ELASTICITY. AS LONG AS MODERATE CARE IS TAKEN AND NO PURPOSEFUL DAMAGE IS DONE TO THE GARMENT – IT SHOULD LAST YOU 20 SOME-ODD YEARS, IF NOT A LIFETIME.

YOU HAVE ONE OF TWO OPTIONS AVAILABLE TO YOU:
OPTION 1:YOU COULD SEND THE PRODUCT BACK TO US AND WE’LL HAPPILY REPAIR IT (WE ASK THAT YOU PLEASE SEND PHOTOS OF THE DAMAGED SILICONE PRODUCT TO US BEFORE SHIPPING IT OUT – EXTENSIVE TEARS MAY REQUIRE A REPAIR-FEE).
OPTION 2:YOU COULD REPAIR IT YOURSELF. USE GE CLEAR SILICONE 1 SEALANT/CAULK, WHICH CAN BE FOUND AT LOWES, HOME DEPOT, WALMART, AND MOST OTHER MAJOR HARDWARE STORES.
*DO NOT USE SILICONE 2 OR A LOWER PRICED OFF-BRAND SEALANT. THESE ARE OFTEN INFERIOR RUBBERS AND WILL NOT ADHERE PROPERLY. FIRST, WASH THE AREA WELL WITH ALCOHOL TO REMOVE ANY DUST OR OIL. THEN, GLUE THE AREA WITH YOUR SEALANT IN A WAY THAT CAN BE HELD IN PLACE FOR AT LEAST AN HOUR. GIVE THE SEALENT 24 HOURS TO FULLY SET.
IF YOU HAVE ANY ISSUES WHILE REPAIRING, *STOP EVERYTHING AND CONTACT US! WE ARE HERE TO HELP.

OUR WAIT-TIMES CAN VARY DEPENDING ON MANY FACTORS, THOUGH TYPICAL WAIT TIMES ARE AROUND 4 – 6 WEEKS FOR SILICONE PRODUCTS.

WE SHIP OUR PRODUCTS ALL OVER THE GLOBE, AND TRADITIONALLY USE THE US POSTAL SERVICE FOR INTERNATIONAL SHIPMENTS. NATURALLY, INTERNATIONAL SHIPPING IS CONSIDERABLY MORE COSTLY THAN DOMESTIC SHIPMENTS AND VARIES IN PRICE FROM TIME TO TIME, SO PLEASE CONTACT US VIA EMAIL FOR A SHIPPING ESTIMATE. FANTOM X HAS ABSOLUTELY NO CONTROL OVER AN INDIVIDUAL NATION’S CUSTOMS LAWS. WE CANNOT AND WILL NOT ALTER AN INVOICE OR ADJUST RETAIL VALUES AS TO AVOID A HIGHER CUSTOMS FEE.

DOMESTIC ORDERS TYPICALLY SHIP VIA UPS OR USPS. INTERNATIONAL ORDERS MUST SHIP VIA USPS. WE OFFER STANDARD AND EXPEDITING SHIPPING METHODS, AND CAN WORK WITH YOU IN MANY CASES. PRICES WILL VARY. IF YOU ARE CONCERNED, PLEASE EMAIL US FOR AN ESTIMATE.

NOT TO THE SAME INVOICE, NO. ONCE YOU’VE PAID-OUT THE BALANCE FOR A CURRENT ORDER – THAT ORDER IS ENTERED INTO OUR SYSTEM AND PUT INTO A PRODUCTION QUEUE. WE’D STRONGLY ADVISE YOU TO HAVE A FIRM KNOWLEDGE OF EXACTLY WHAT IT IS YOU WANT WHEN YOU PLACE AN ORDER. IF YOU OPT TO ADD SOMETHING, THE ADDED ITEM WILL HAVE ITS OWN INVOICE, COST, AND WAIT-TIME.

ABSOLUTELY! THAT’S ONE OF THE REASONS WE DESIGNED THEM FOR.

ABSOLUTELY! WE’D BE HONORED!

ADDITIONAL RIGHTS, USAGE CONTRACTS, AND PERMISSION ARE NECESSARY TO USE OUR COPYRIGHTED WORK IN ANY ITEM CONSIDERED MERCHANDISABLE / FOR SALE. PLEASE CONTACT OUR OFFICE FOR MORE DETAILS.

ADDITIONAL RIGHTS, USAGE CONTRACTS, AND PERMISSION ARE NECESSARY. PLEASE CONTACT OUR OFFICE FOR MORE DETAILS.